FAQ
How often should I service my e-bike?
We recommend a professional inspection every 1,000 km or at least once a year to ensure all electronic and mechanical parts are in perfect condition.
How should I clean my e-bike?
Use a damp cloth and mild soap. Never use a high-pressure power washer, as it can damage the sensitive electronic components and motor seals.
What is the best way to store the battery?
Store your battery in a dry environment at room temperature (approx. 15-20°C). If not in use, keep the charge level between 30% and 60%.
Do e-bikes require special tires?
E-bikes are heavier and faster, so we recommend e-bike-ready tires (like those from our parent group, Berlin Tires) for better grip and durability.
Can I perform software updates myself?
Most systems require a professional diagnostic tool. Our Frankenthal center can update your system to the latest firmware for optimal motor performance.