European Help Center: Frequently Asked Questions

Welcome to the global knowledge hub of bikes-365.com. Whether you are ordering a premium commuter from France, leasing a fleet in Germany, or seeking technical support from Italy, our comprehensive FAQ is designed to provide absolute clarity. We connect reliable e-mobility with transparent European distribution.

The Core of Our Operation: European Industrial Power

As the primary e-mobility platform of Berlin Tyres Europa GmbH, bikes-365.com operates backed by more than 40 years of industrial expertise in the automotive, tire, and wheel sectors. While our corporate and strategic decisions are managed from our headquarters in Berlin, our technical core is anchored in our Main Service and Logistics Center in Frankenthal, Germany. From this central hub, we control the entire lifecycle—from design and rigorous inspection to direct EU-wide fulfillment.

Eliminating the Risks of Buying an E-Bike Online

We understand that shipping a high-value electric bike across borders requires unmatched precision. At bikes-365.com, we remove the guesswork. Every single bike from our portfolio—including Berlin Bike, Keskin, and Salcano—undergoes a defined quality process. Our certified technicians professionally pre-assemble, adjust, and test the motor, battery, and mechanical drivetrain before the specialized freight carrier loads it for international delivery.

Structured for Every Consumer and Business in the EU

From individual riders tracking seasonal outlet promotions to corporate employees utilizing tax-efficient leasing models, our system is optimized for international cross-border transparency, complete consumer warranty protection, and zero hidden surcharges.

FAQ

Who is behind bikes-365.com and where are you located?

bikes-365.com is the specialized e-mobility division of Berlin Tyres Europa GmbH. Our corporate headquarters are located in Berlin, while our main logistics, assembly, and customer service center is centralized in Frankenthal, Germany.

Which European countries do you deliver to?

We provide fully insured, tracked shipping across the entire European Union (EU) and mainland Europe, collaborating with top-tier specialized heavy-freight logistics partners.

How are the e-bikes packaged and delivered?

To protect sensitive electronics and heavy components, every e-bike is packed in custom, reinforced large-volume bike boxes and shipped via specialized freight forwarding, ensuring it arrives free of transit damage.

Do your e-bikes arrive fully assembled?

Your e-bike arrives professionally pre-assembled and technically adjusted by our Frankenthal engineers. You only need to complete minimal final setup steps, such as straightening the handlebars, tightening the pedals, and adjusting the saddle height.

How does the warranty process work for international EU customers?

All new e-bikes include the full statutory 2-year consumer warranty in accordance with EU regulations. If a technical issue arises, our Frankenthal center handles remote diagnostics, sends original replacement parts, or coordinates with verified local service partners.