E‑Bike Warranty Policy: Global Consumer Protection

Ride with absolute peace of mind. At bikes‑365.com, operated by Berlin Tyres Europa GmbH, all new e‑bikes from our official portfolio—including Berlin Bike and Keskin E‑Bike models—are covered by a comprehensive 2‑year statutory consumer warranty starting directly from the date of physical delivery.

To guarantee full protection and avoid technical issues, we strongly advise all riders to read the enclosed user manual carefully before their first ride. Proper assembly protocols and strict adherence to correct usage guidelines prevent premature wear and maintain your valid warranty status.

Scope of Coverage & General Exclusions

During the defined warranty framework, all original mechanical and electrical components are fully protected against inherent manufacturing flaws and material defects. However, please note that this structural warranty does not extend to normal wear and tear resulting from everyday riding.

Components explicitly excluded from default manufacturing defect claims due to natural operational degradation include: brake pads, hydraulic hoses, bottom brackets, tires, disc brake rotors, rim brake calipers, and lighting bulbs.

Maintenance Requirements & Verification

Technical failure or operational issues resulting from improper handling, lack of care, or severe misuse will void your coverage. The warranty is strictly valid under the condition that regular maintenance measures are performed in accordance with the manufacturer's official recommendations.

For any technical support or warranty validation issues, please contact our specialized service team directly. It is the customer's legal responsibility to lodge any operational claims directly with the platform. All repairs, technical diagnostics, and part replacements must be officially approved in advance by our central service managers to keep the warranty active.

Software, Mobile Applications, and Component Alterations

Modern e‑mobility relies heavily on smart connectivity. Any improper use, hacking, or unauthorized modification of the official mobile application will void the warranty. Furthermore, disassembling or modifying the core electrical architecture—specifically the central control unit, smart charger, lithium‑ion battery pack, or the hub/mid‑drive motor—without explicit written permission is strictly prohibited.

For all qualifying items covered under this limited warranty framework, our technical team will either repair the components or provide a brand‑new replacement part entirely free of charge throughout the active warranty duration.

Detailed Part‑by‑Part Warranty Periods

Different components carry specific warranty lifetimes based on their engineering characteristics. The following specific periods apply to all Berlin Bike and Keskin models sold on bikes‑365.com:

All repair logistics, diagnostic workflows, and technical approvals are centralized and processed through our Main Service and Logistics Center in Frankenthal, Germany, ensuring certified European engineering standards.