Accessibility Statement

At bikes-365.com, operated by Berlin Tyres Europa GmbH, we want everyone to use our online shop without obstacles. Our goal is to provide the most accessible shopping experience possible, aligning with the international Web Content Accessibility Guidelines (WCAG 2.1) at conformity level AA.

Compliance Status & Technical Revision

Our website is currently partially compliant with WCAG 2.1 AA requirements due to an ongoing technical and design revision. We are actively working to improve screen reader markup, keyboard focus visibility, and color contrast minimums across our product layouts. Updates are deployed regularly from our Berlin headquarters to eliminate these barriers.

Technical Limitations & Feedback Process

Some barriers may persist due to older legacy content or third-party plugins. If you encounter any issues, you can report them directly to info@berlintires.com by providing the affected URL and a brief description. No personal data is required.

Scope, Presentation, and Use of This Website

This statement applies specifically to bikes-365.com. Our website functions as an online store for e-bikes (including Berlin Bike, Keskin, and Salcano) and related accessories. The platform features a structured header menu for categories and shopping cart access, alongside a footer menu containing all essential legal, shipping, and payment terms. Products can be added to an electronic cart, and the process remains completely non-binding until the final confirmation button is clicked.

This statement was prepared via self-assessment on June 24, 2025, and is subject to continuous updates.

FAQ

How does the online shopping process function under accessibility rules?

Products can be added to a virtual cart through structured menus. The order flow can be canceled at any time and only becomes legally binding upon clicking the final purchase button.

What corporate entity is responsible for this website?

The responsible party is Berlin Tyres Europa GmbH, located at Holzhauserstraße 182, 13509 Berlin, Germany.

What should I do if a barrier prevents me from completing a purchase?

Please contact us immediately at info@berlintires.com. Our team can assist you with the ordering process while our technical center works to resolve the reported barrier.

Is there an enforcement or arbitration procedure available?

Yes. If you do not receive a satisfactory response to an accessibility complaint within four weeks, you may involve the designated dispute arbitration board once legally active.

Who monitors the accessibility compliance of this store?

A market surveillance authority will be responsible for official monitoring. Their direct contact details will be listed on this page as soon as they are formally designated.